Refill, cancel and partial: what every order status means

The Orders page uses a small set of statuses. Here is what each one means and what, if anything, you should do.

Pending

The order has been received and is queued. Nothing is needed from you; most orders leave this state within the start time on the service card.

In progress / Processing

Delivery has started. The Start count column records the number the service began from so you can measure what was delivered.

Completed

The full quantity has been delivered. If the service carries a refill guarantee, the Refill button becomes available for the guarantee period - use it if the count drops and the missing amount will be topped up at no charge.

Partial

The service could deliver only part of the quantity - usually because the link went private, was deleted, or the account hit a platform limit. The undelivered portion is refunded to your balance automatically.

Canceled

The order was stopped before delivery began and the full charge has been returned to your balance. You can request a cancel from the Orders page while an order is still Pending.

When to open a ticket

If an order sits in Pending well past the average time, or a Completed order shows no change on the platform, open a ticket with the order ID. Include the link and a screenshot if you have one - it saves a round trip.